Vendor Support Coordinator

The Opportunity

Ventia are looking for a Vendor Support Coordinator to join our growing team. The successful candidate will become an integral part of the AGFMA team and be vital in ensuring our Subcontractor Manager and vendors/clients are supported in rectifying system errors in a timely manner.

The Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia provides facilities management services for over 3500 Government-owned sites across 25 Government Agencies. Ventia will partner with local small to medium businesses to help deliver these services to the community of South Australia, 7 days a week, 365 days a year.

This is a permanent full-time opportunity working Monday to Friday. Our AGFMA head office is in Wakefield Street, Adelaide CBD.

Benefits

• You will have the chance to join a growing team that provides an opportunity for creativity and innovation. This is an exciting time to join the business, with development opportunities available.
• Flexibility – opportunities to work from our Adelaide CBD office and alternate locations.
• Access to VenPerks – Ventia’s employee benefits platform.
• ASX listed company (ASX200).
• Career development opportunities.

The primary responsibilities of your role will include (but are not limited to): 

• Manage Freshdesk (customer service software), ticket/job allocation, aged tickets and daily performance targets.
• Use Freshdesk to manage the reporting and troubleshooting of setup errors in our systems.
• Maintaining data integrity in the software E.g., Updating company/client details, setting up new users, onboarding/offboarding etc.
• Reviewing claims against contract requirements and scheduling payments.
• Assisting Subcontractors with work order management.
• Driving Subcontractor compliance and identify process improvements.
• Report ticket errors to Subcontractor Manager to assist in finding fixes and eliminate the problems going forward.

Skills and experience:

• Knowledge of Freshdesk or similar ticketing database. (Highly regarded)
• Knowledge/experience with Rapid Global, Panorama and/or SAP. (Highly regarded)
• Ability to troubleshoot IT errors.
• Finance knowledge advantageous.
• Attention to detail and an ability to learn new systems quickly.
• Ability to multitask and prioritise your tasks in a fast-paced environment.
• Demonstrated interpersonal communication skills and the ability to work as a member of a team.

About Ventia

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity 

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

To Apply

Click the ‘Apply for job’ button and forward your CV along with a cover letter outlining your experience.

Position Reference Number: 160421