Dispatch Operator NEW
Dispatch Operator
Our 24/7 centre is in the heart of Parramatta CBD, close to public transport. At the Ventia Operations Centre (VOC), we work closely with a diverse range of clients by providing quality customer service via inbound, outbound and email correspondence.
We are hiring a full-time permanent Dispatch Operator to be based at our brand new Parramatta office.
What’s on offer:
- Hours: Monday – Friday, 9:00am – 5:00pm
- Based in Parramatta 5 days a week (no work from home)
- Access to employee benefits such as corporate travel discounts, novated leases, private health discounts, credit discounts and more
- Opportunity to excel your career with access to internal career opportunities across Ventia
- Join one of the largest essential service providers in Australia and New Zealand who are an Australian Securities Exchange (ASX) top 200 company, with a secondary listing on New Zealand’s Exchange (NZX)
- Access to a variety of Health and Wellness initiatives – including the EAP, Ventia’s Healthy Minds program and Healthy Bodies program
What you’ll be doing:
As a Dispatch Operator, you will be responsible for handling dispatch, jeopardy management, and subcontractor calls while working across multiple contracts using Click. The role involves a variety of tasks, including:
- Dispatching work orders through FES/Click, ensuring high-priority work orders reach the trade within the specified timeframe
- Managing multiple contracts and effectively multitasking
- Assisting with inbound calls overflow from relevant contracts
- Responding to subcontractor inquiries, including access issues
- Reaching out to site supervisors for allocation of jobs
- Actioning Freshdesk tickets, resolving cases such as overdue work orders, reallocation, and cancellations
- Contributing to the success of achieving team KPIs
- Monitor and optimise work order outcomes
- Providing a positive customer experience
- Matching customer needs to solutions
- Maintain and update various databases, spreadsheets, and documents
About you:
- First and foremost a good, positive attitude and who can work in a team environment with a willingness to learn
- Excellent communication skills to liaise with people from different socio-economic backgrounds
- Tech savvy and be comfortable using different systems with an intermediate typing speed
- Resilience when dealing with challenging calls
- You enjoy a fast paced, high-volume environment
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to apply
If you are looking to expand your career with a business that rewards and values its employees, please apply by clicking on the ‘Apply for job’ button.
Position Reference Number: 161076