Call Centre Operator / Call Dispatcher

Ventia are seeking a vibrant, highly engaged and experience Call Dispatcher top join our Ventia Operations Centre (VOC).

Our 24/7 centre is located in our brand-new offices in Cremorne, in the heart of Richmond, Melbourne.

The Ventia Operations Centre work closely with a diverse range of customers who are active participants of several front-line public services and sectors across Australia & New Zealand.

The role of the Dispatch Operator will be required to be available for 12 Hour Shifts on a 24/7 365 Rotating Roster and required on site for all shifts.

What is on offer:

• Join our hub for emerging talent
• Fantastic, collaborative, supportive and fun team
• Opportunity to learn from industry experts who have wealth of knowledge
• Fun and comprehensive onboarding induction and training program designed to set you up for success!
• Monthly rewards and celebrations
• Free coffee and snacks
• Access to VenPerks – Ventia’s employee benefits platform
• Goal orientated daily and monthly competitions
• A great central location close to public transport

A day in the life of our Dispatch Operator Provide high-quality customer service by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create & dispatch work order requests.

You can expect to:

• Respond to high volume inbound/outbound activities from members of the community or technicians / contractors
• Monitor and optimise work order outcomes
• Providing a positive customer experience
• Matching customer needs to solutions
• Manage the customer experience through dispatching work orders
• Case management of service outcomes/managing urgent or high priority work order needing fast resolution
• Maintain and update various databases, spreadsheets, and documents

What you bring to the role;

• Previous experience in one of the above-mentioned roles with a strong passion for delivering a quality customer service
• Proven ability working within a similar environment working with multiple customers and leading large teams (For Lead and Management positions)
• Must be tech savvy, have strong computer application skills; MS Office, SAP or similar
• Resilience when dealing with challenging activities
• You enjoy a fast paced, high-volume environment
• You bring your best to work every day
• The successful applicants will genuinely care about their customers and want to make a positive impact on other people’s lives within local communities

Diversity

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

What We Offer You

Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.

How to apply

Select “Apply for job” to submit your application.